Your first week
What to do in your first five days on the platform, in order.
You do not need to learn everything before ProFinda is useful. This is the minimum path, one item a day.
Day 1: sign in and check your profile
Sign in via your firm’s SSO. Your profile is pre-populated from HR data; check your grade, location and practice area are right. Errors here affect every match you appear in, so flag them to your people team, not to ProFinda support.
Day 2: add your skills
Spend fifteen minutes on the skills section. Add the eight to twelve skills you would want to be found for, using the suggestions as you type; free text that matches nothing in the ontology cannot be matched. See setting up your profile for detail.
Day 3: run a search
Search for a capability you know well and look at who comes back. This teaches you how the platform sees your organisation, and it is the fastest way to understand why profile quality matters.
Day 4: find the demand
If you are in a resourcing role, open the request queue and read five live requests without acting on them. Note which ones you could staff from the search you ran yesterday.
Day 5: watch the intro video and book onto a pathway
The four-minute platform tour ties the pieces together. Then enrol on the pathway for your role - Resourcing fundamentals for resourcing leads and coordinators, Admin essentials for platform admins.
If something is broken rather than unfamiliar, see common search problems before raising a ticket.