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Demand management

Capturing, triaging, and prioritising resource requests so fulfilment starts from a clean queue.

Demand is where resourcing starts. This topic covers how requests arrive, how to separate the urgent from the noisy, and how to keep the intake queue in a state the whole team can trust.

Courses

Mandatory

Demand management

Demand intake and triage

How resource requests arrive, how to sort the urgent from the noisy, and how to hand off a clean request to fulfilment.

demand, intake, triage, resource requests, queue

Foundation · 37 min · 5 lessons · quiz

Quizzes

Demand triage check5 questions · 4 min